• FAQs For Buyer

  • FAQs For Seller

What is Pay via ExportersIndia?
Pay via ExportersIndia is a payment gateway service. A reliable and trusted platform for transaction, it is a payment protection for buyers. It comes with the ExportersIndia Payment Protection that helps Buyer's place an order without a doubt. The Buyer can secure the payment with ExportersIndia.com as the payment would be released to the Seller only after the Buyer's confirmation of product delivery.
Why choose Pay via ExportersIndia to send payments?

Pay via ExportersIndia offers Buyers:

  1. Get the Exportersindia Payment Protection.
  2. Purchase products / services any of the Sellers with trust and confidence.
  3. No more worries about failed delivery, wrong products delivery as your payment is secure with ExportersIndia.
  4. The Seller will receive the payment only on the confirmation of product delivery.
  5. Hassle-free transactions using the secure payment gateway with multiple payment options.
  6. If the Buyer is not satisfied with the delivery or wrong product is delivered, then Buyer can opt for Refund which shall be processed after the confirmation of successful delivery of the Order Return by the Seller.
  7. Totally free of cost.
What payment modes are offered with Pay via ExportersIndia?

Following are the payment modes that can be offered to your Buyers:

  1. Credit Card
  2. Debit Card
  3. Net Banking
  4. UPI
  5. Wallets

All payments made using Visa, MasterCard , Maestro and Rupay debit cards are accepted here.

What does ExportersIndia.com charge for providing this service?
Zero, Nothing at all! This is a FREE service provided by ExportersIndia.com.
Is the Pay via ExportersIndia option available for Foreign Buyers as well?
No. This service is only available for Indian Buyers and Sellers.
Is Part payment available for the Buyers?
There is no options for any sort of part payments. The Buyer has to pay the entire amount as settled with the Seller in one go using any of the multiple payment options available in the Pay via ExportersIndia service.
How is a business deal worked out?
The business deal and its terms need to be worked out between the Buyer and Seller after necessary verifications, after which the Buyers and Sellers can use Pay via ExportersIndia to complete a secure online payment transaction which will be received by ExportersIndia.com. The Seller then delivers the order placed and will receive the payment within 48 hours of the confirmation of delivery is received from the Buyer.
How can the Buyer avail this Payment Protection?
Post the verification and complete finalization of the deal with the Seller, when the Buyer pays using the Pay via ExportersIndia facility, the payment is automatically secured and the Buyer gets Payment Protection as funds stay with ExportersIndia till the Buyer confirms the delivery of the products / services.
Can the Seller deny accepting payments via the Pay via ExportersIndia facility?
The registered Sellers have a choice to accept payment either directly from the Buyer or via the Pay via ExportersIndia facility. However, if the Buyer wishes to use the PVEI Services then the Seller will have to agree to the same. The Seller can't deny for accepting the payment through PVEI if any Buyer is requesting for same.
Who provides the invoice of the order?
The invoice is to be shared directly from the Seller to the Buyer as well as ExportersIndia.com. The Buyer is strongly advised to always verify and ensure that the invoice clearly dictates the terms of business.
Will the shipping charges, taxes and other government duties be borne by the Buyer or the Seller?

It is to be mutually decided by the Buyer and Seller. They need to discuss and finalize as to who bears the shipping charges, taxes, shipping cost and any other government duties. The amount payable through Pay via ExportersIndia will be the net sum or in toto of all the costs and applicable deductions.

This is being clarified the ExportersIndia.com will have no role in reviewing the calculations, bifurcating payments and will only receive the total payment from the Buyer and later transfer the full amount to the Seller after confirmation of delivery is received from the Buyer.

How can I pay using Pay via EI?

It is very simple and all you need to do is follow these steps

  1. Go to Client's website and open "Contact Us" page and click below "Pay Via ExportersIndia"
  2. Click on Pay via ExportersIndia
  3. Fill in the form with your email Id, contact number, pin code, location, amount etc.
  4. Select from the available payment modes
  5. Make the payment
Is it safe to use Pay via ExportersIndia?

It is a secure gateway with all PCI compliances and all payment details entered by the Buyer are secured. So, that ensures that the Buyer's payment details are safe.

It is also important to note that Pay via ExportersIndia does not save any payment details.

When will the Buyer bank account information be requested?
The Buyer bank account information may be requested, if a refund is to be processed in case of dispute or dissatisfaction with the order.
What is CVV?

A code is printed on the Debit or Credit Card and is referred to as the Card Verification Value (CVV). It is a secure code and should never be shared with anyone.

For Visa, MasterCard and Diners, CVV is the final three digits of the number printed on the signature strip on the back of the card. CVV is optional for Maestro card.

It is also named as CVV2 or CVC in some banks across India.

What is 3D Secure Password?

An additional layer of security is implemented by VISA and MasterCard for online credit/debit card transactions. Since this password is created by the Card owner so is only available with them. It is a secure code and should never be shared with anyone.

The 3D Secure password for the Credit/Debit card can be registered on the issuing bank's website.

How can one get the OTP for the Credit/Debit card?
The user needs to register their mobile number with bank to generate OTP for the Credit/Debit card. It is a secure code and should never be shared with anyone.
If the payment fails what needs to be done?
A payment failure can be owing to incorrect payment details input by the Buyer or due to some technical issue on the payment gateway. In case all the payment details are correct and yet the payment has failed, get in touch with us at Mobile No. : 08926318318 / Email ID : payviaei@exportersindia.com with a screen shot of the transaction.
If the payment is successful, what happens next?
A confirmation message would be sent on the Buyer's registered email ID for the successful transaction. If the same is not received, get in touch with us at Mobile No. : 08926318318 / Email ID : payviaei@exportersindia.com with a screen shot of the transaction.
What is to be done if the transaction failed but the money is deducted?
If the amount is deducted but no confirmation message is received, get in touch with us at Mobile No. : 08926318318 / Email ID : payviaei@exportersindia.com with a screen shot of the transaction.
Is it possible to change the terms of the transaction after the payment has been made?
No changes to the transaction will be allowed once the payment has been processed. In case of any such situation, the entire transaction will need to be cancelled. There is however a provision for the extension of the delivery timeline which can be requested by the Seller but will be granted subject to the confirmation from the Buyer.
When will the Buyer get the delivery from the Seller?
The deal is finalized, after with invoice is raised and then the Buyer makes a payment via Pay via ExportersIndia. On receipt and verification of this payment, the Seller is notified to deliver the products / services.
How does the Seller receive the payment from Pay via ExportersIndia?
On receipt of the delivery confirmation from the Buyer, the payment will be processed to the Sellers account within 48 hrs.
How can the Buyer send the confirmation of delivery?
The Buyer has to send written confirmation of delivery by dropping a mail at Email ID : payviaei@exportersindia.com to inform Pay via ExportersIndia.
What is an estimated order delivery time?
The delivery time needs to be finalized and agreed mutually by the Buyer and the Seller and both should be clear with the same. The Seller is to adhere to the delivery time as finalized during the deal finalization. There is however a provision for the extension of the delivery timeline which can be requested by the Seller but will be granted subject to the confirmation from the Buyer. ExportersIndia.com will have no role in this.
What happens if there is any delay in delivery?
The Buyer will contact the Seller to confirm the status of the delivery. They may work out a new date with appropriate extension or if the Seller is unable to satisfy the Buyer, the Buyer can make a request for Refund.
How is the order tracked?
ExportersIndia.com will keep a track of the orders via the tracking id and other details as provided by the Seller. The shipping methods are decided by the Sellers, but it is strongly advised that shipment should be done only by methods that have online tracking and insurance as this protects the Buyers and the Sellers. The Sellers should only deliver the products to the Shipping Address of the Buyer as finalized in the deal.
Can the Buyer change his shipping address?
The Shipping address cannot be changed once the deal is finalized. The same shipping address shall be mentioned in the shared bills / invoice / email as well. This is done to avoid any disputes arising due to change in shipping address which may impact the proposed pricing or inability to deliver to the new shipping address.
What happens if the Buyer fails to inform ExportersIndia.com Payment Protection about his acceptance or rejection of goods?
ExportersIndia.com Payment Protection will release funds to the Seller at the end of three business days of delivery receipt, as long as the Buyer has not declined the shipment by raising a complaint. Please note that ExportersIndia.com Payment Protection will be sending repeated reminders to the Buyers for update on order acceptance or rejection during such period.
Can an order be cancelled by the Buyer or the Seller?
The order can be cancelled by the Buyer or the Seller before the shipment is made after the same is informed to ExportersIndia.com Payment Protection.
What happens if the Buyer is not satisfied with the order?
If the Buyer is not satisfied with the order, they can connect with the Seller for resolution.
What happens if the Seller cannot resolve the issue?
If the Buyer raises a concern, the Seller connects with the Buyer and provides the necessary solution to resolve the issue raised by the Buyer. Only if the Buyer and the Seller are unable to reach an amicable agreement, they should connect with the Pay via ExportersIndia Dispute Resolution Team.
When should I raise a dispute?
If the Buyer is not satisfied with the order and is unable to get a desired solution from the Seller, then the Buyer can raise a dispute with the Pay via ExportersIndia Dispute Resolution Team by mailing at Email ID : payviaei@exportersindia.com.
How can I raise a dispute?
The Buyer can raise a dispute with Pay via ExportersIndia Dispute Resolution Team by mailing at Email ID : payviaei@exportersindia.com or giving a call at Mobile No. : 08926318318.
By what time can the Buyer raise the dispute?
You can raise the dispute by contacting Pay via ExportersIndia Dispute Resolution Team within 180 days from the date of payment.
Normally how much time does it take to resolve a dispute?
Once the issue is raised with the Pay via ExportersIndia Dispute Resolution Team it takes about 30 days to resolve the dispute raised by the Buyer. In all cases the decision taken by ExportersIndia.com will be deemed as final. Both the Seller & the Buyer must accept and adhere to it without any further petitions and submissions.
What documents are needed to raise the dispute?
Invoice of the transaction is required. Other documents (Agreement/emails) needed may vary case to case and would be procured from the Buyer by the Pay via ExportersIndia Dispute Resolution Team accordingly.
What can the Buyer do to ensure quick resolution of dispute?
The Buyer needs to have all requisite proofs and documents to support the allegation. The Buyer is strongly advised to always verify and ensure that the invoice clearly dictates the terms of business.
What is Pay via ExportersIndia?
Pay via ExportersIndia is a payment gateway service. A reliable and trusted platform for transaction, it acts as payment protection shield for sellers. It comes with the ExportersIndia Payment Protection that helps Sellers secure the Buyer's payment with ExportersIndia.com for the order placed and on confirmation of product delivery from the buyer, the payment is released to the Seller.
Why choose Pay via ExportersIndia to collect payments?

Pay via ExportersIndia offers Sellers:

  1. A secure payment gateway facility to sell your products/services
  2. Instant Set up which is easy and needs no technical know-how
  3. No set up costs
  4. Charges only for successful transactions
  5. Lowest Transaction Charges
  6. Provides multiple payments options : Credit Card, EMI on Credit Card, Debit Card, UPI, Net Banking, Wallets
  7. Easy to access at anytime
  8. Provides Payment Protection to the sellers and buyers
How does Pay via ExportersIndia help my business?
  1. Enjoy Buyer's Confidence: When you use Pay via ExportersIndia, the ExportersIndia Payment Protection which helps you gain the trust of the Buyer. A Buyer feels secure transacting business with a trusted Seller who is confident of making the delivery which gets you more business opportunities.
  2. Multiple Payment Options: It facilitates your Buyers to make transactions from all major credit/debit cards, net banking and wallets
  3. Secure your payment: The transaction is made by the Buyer and the payment is secure with ExportersIndia.com so you can get your payment after successfully delivering the product/services.
  4. Online Business: You need not travel for payment collection or wait for payments endlessly.
What payment modes are offered with Pay via ExportersIndia?

Following are the payment modes that can be offered to your Buyers:

  1. Credit Card
  2. Debit Card
  3. Net Banking
  4. UPI
  5. Wallets

All payments made using Visa, MasterCard , Maestro and Rupay debit cards are accepted here.

What does ExportersIndia.com charge for providing this service?

Zero, Nothing at all! This is a FREE service provided by ExportersIndia.com to facilitate both the Buyers and Sellers.

However, there are some transaction charges / fees which User has to pay such as:

Sl.No. Mode Rates
01 Credit Card ( Visa, MasterCard,Rupay) 1.78%
02 Debit Card (Visa, MasterCard,Maestro) 0.40%
03 Debit Card (Visa, MasterCard,Maestro) 0.85%
04 Rupay Debit 0.05%
05 Net-Banking (HDFC/ICICI) 1.55%
06 Net-Banking (SBI/Yes) 1.10%
07 Net-Banking (Axis/Kotak) 1.40%
08 Net-Banking (Other) 1.00%
09 Corporate Cards 1.95%
10 Prepaid cards 1.95%
11 Wallets 1.70%
12 UPI 0.20%
Note: 18% GST Extra
Who can use these services?

All Members registered with ExportersIndia.com who are the Sellers (Manufacturers / Traders / Suppliers) who are paid members will be able to avail this facility wherein they can take the Pay via ExportersIndia service to secure their payments. All you need to do is complete the on-boarding procedure by giving the KYC details and your bank details.

What are the details to be shared to complete the KYC procedure?

Know Your Customer (KYC) is a procedure to help us on board the Sellers before they start using the Pay via ExportersIndia facility. All you need to share is:

  1. Account Holder Name
  2. Account Number
  3. IFSC code
  4. PAN Number
  5. GST No
In which account will I receive the payment made by the Buyer?

The Sellers will receive the payments in the Bank Account registered with Pay via ExportersIndia as provided in the KYC during on-boarding.

How can I update my Bank details?

The option to update Bank details would be provided while completing the KYC and it is important to note that KYC details once updated cannot be changed from your end.

Can this bank account information be modified during or after the transaction?

The bank account details will remain unchanged once it is updated and verified by the Seller at the time of onboarding for the Pay via ExportersIndia service and cannot be modified at any time in future. So it is important to ensure that the accurate information is provided during onboarding. In case of some unforeseen and exceptional circumstances, the Seller may get in touch with a request for change but its acceptance is solely dependent on ExportersIndia.com

Is the Pay via ExportersIndia option available for Foreign Buyers as well?

No. This service is only available for Indian Buyers and Sellers.

Can a Buyer pay in Part payment?

There is no options for any sort of part payments. The Buyer has to pay the entire amount as settled with the Seller in one go using any of the multiple payment options available in the Pay via ExportersIndia service.

How long does it take for the Sellers to get the payment?

On receipt of the confirmation of delivery from the Buyer, the funds are disbursed within 48 hours or 2 working days.

How is a business deal worked out?

The business deal and its terms need to be worked out between the Buyer and Seller after necessary verifications, after which the Buyers and Sellers can use Pay via ExportersIndia to complete a secure online payment transaction which will be received by ExportersIndia.com. The Seller then delivers the order placed and will receive the payment within 48 hours or 2 working days once the confirmation of delivery is received from the Buyer.

Can the Seller deny accepting payments via the Pay via ExportersIndia facility?

The registered Sellers have a choice to accept payment either directly from the Buyer or via the Pay via ExportersIndia facility. However, if the Buyer wishes to use the PVEI Services then the Seller will have to agree to the same. The Seller can't deny for accepting the payment through PVEI if any Buyer is requesting for same.

How should the deal be finalized?

After requisite verification, the finalization of deal should be in a written format that clearly incorporates the terms of business mutually agreed by the Buyer and the Seller.

Who provides the invoice of the order?

The invoice is to be shared directly from you, the Seller to the Buyer as well as ExportersIndia.com. The Seller is strongly advised to always incorporate clearly the terms of business in the invoice.

Where can the details of the payments seen?

All the details will be shown in your "My Folder" under the "Pay via ExportersIndia" Section.

Will the shipping charges, taxes and other government duties be borne by the Buyer or the Seller?

It is to be mutually decided by the Buyer and Seller. They need to discuss and finalize as to who bears the shipping charges, taxes, shipping cost and any other government duties. The amount payable through Pay via ExportersIndia will be the net sum or in toto of all the costs and applicable deductions.

This is being clarified the ExportersIndia.com will have no role in reviewing the calculations, bifurcating payments and will only receive the total payment from the Buyer and later transfer the full amount to the Seller after confirmation of delivery is received from the Buyer.

Is it possible to change the terms of the transaction after the payment has been made?
No changes to the transaction will be allowed once the payment has been processed. In case of any such situation, the entire transaction will need to be cancelled. There is however a provision for the extension of the delivery timeline which can be requested by the Seller but will be granted subject to the confirmation from the Buyer.
When does the Seller deliver the items?
The deal is finalized, after with invoice is raised and then the Buyer makes a payment via Pay via ExportersIndia. On receipt and verification of this payment, the Seller is notified to deliver the products / services.
How does the Seller receive the payment from Pay via ExportersIndia?

The Seller needs to provide an invoice to the Buyer and ExportersIndia.com. On receipt of the delivery confirmation from the Buyer, the payment will be processed to the Sellers account within 48 hours or 2 working days.

The Sellers need to share their bank account information which is required to make the payments directly into the Seller's account.

What is an estimated order delivery time?
The Seller is to adhere to the delivery time as finalized during the deal finalization. There is however a provision for the extension of the delivery timeline which can be requested by the Seller but will be granted subject to the confirmation from the Buyer.
What happens if there is any delay in delivery?
The Buyer will contact the Seller to confirm the status of the delivery. They may work out a new date with appropriate extension or if the Seller is unable to satisfy the Buyer, the Buyer can make a request for Refund.
How is the order tracked?
ExportersIndia.com will keep a track of the orders via the tracking id and other details as provided by the Seller. The shipping methods are decided by the Sellers, but it is strongly advised that shipment should be done only by methods that have online tracking and insurance as this protects the Buyers and the Sellers. The Sellers should only deliver the products to the Buyer's Address as mentioned in the ExportersIndia.com Protection Platform.
Can the Buyer change his shipping address?
The Shipping address cannot be changed once the deal is finalized. The same shipping address shall be mentioned in the shared invoice as well. This is done to avoid any disputes arising due to change in shipping address which may impact the proposed pricing or inability to deliver to the new shipping address.
What happens if the Buyer fails to inform ExportersIndia.com Payment Protection about his acceptance or rejection of goods?
ExportersIndia.com Payment Protection will release funds to the Seller at the end of three business days of delivery receipt, as long as the Buyer has not declined the shipment by raising a complaint. Please note that ExportersIndia.com Payment Protection will be sending repeated reminders to the Buyers for update on order acceptance or rejection during such period.
Can an order be cancelled by the Buyer or the Seller?
The order can be cancelled by the Buyer or the Seller before the shipment is made after the same is informed to ExportersIndia.com Payment Protection.
When is the payment kept on hold?
The Seller is to ensure that the delivery is matched with the invoice in terms of quality, quantity, shipping condition (no defect owing to shipping). The Buyer can raise a concern about product quality, quantity or condition which will lead to the payment to be kept on hold until the matter is resolved or may be refunded. If the matter is not resolved, then the Buyer shall return the order to the Seller in intact condition and on confirmation from the Seller for the successful delivery of the Order Return, the Buyer shall be refunded the payment.
If the Buyer raises a dispute what can a Seller do?
If the Buyer raises a dispute, the Seller has to connect with the Buyer and provide the necessary solution to resolve the issue raised by the Buyer.
What happens if the Seller cannot resolve the issue?
If the Buyer raises a concern, the Seller connects with the Buyer and provides the necessary solution to resolve the issue raised by the Buyer. Only if the Buyer and the Seller are unable to reach an amicable agreement, they should connect with the Pay via ExportersIndia Dispute Resolution Team.
Normally how much time does it take to resolve a dispute?
Once the issue is raised with the Pay via ExportersIndia Dispute Resolution Team it takes about 30 days to resolve the raised dispute. In all cases the decision taken by ExportersIndia.com will be deemed as final. Both the Seller & the Buyer must accept and adhere to it without any further petitions and submissions.
What documents are required for defending a dispute raised by the Buyer?

If the Buyer raises any dispute, the Seller has to provide the Pay via ExportersIndia Dispute Resolution Team with the following to get the dispute settled:

  • Proof of Payment
  • Invoice details
  • Proof of delivery
  • Agreement copy/email
What can the Seller do to ensure quick resolution of dispute?
The Seller needs to have all requisite proofs and documents to refute/defend the allegation. The Seller is strongly advised to always incorporate clearly the terms of business in the invoice.

To know more about Pay Via ExportersIndia